RETURNS, EXCHANGE & REFUND
Please review our cancellation, return, refund and exchange policies below for purchases made on o-lens.co.in
● Order Cancellation Policy-
- Cancellation before shipment : The Purchaser has the right to cancel any order within 24 hours from the day of purchase by writing us on firstname.lastname@example.org (Monday to Friday, 9AM to 5:30 PM For prepaid orders the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us. It may take 2-3 additional business days for the amount to reflect in your account.
- Cancellation after shipment : In such cases, we process the refund once the products have been received and verified at our warehouse. The refund will be processed within 24-48 business hours after the cancellation request is duly processed by us. It may take 2-3 additional business days for the amount to reflect in your account.
- For cash on delivery cancellation you need to cancel the order by providing OTP sent to you on your registered mobile no. at the time of delivery. In addition, we also provide the hassle-free option of refund for prepaid orders through coupons, which can be used during future purchases.
- Coupon codes or reward points are intended for one-time use only and shall be treated as used even if you cancel the order. If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.