1. Where do you deliver?
- We deliver all over India, right to your doorstep.
2. Do you offer Cash on Delivery (COD)?
- Yes, we do offer COD, but it's limited to certain pin codes. You can check during checkout. We also have pre-payment options available.
3. How long does delivery take?
- Delivery typically takes 2 to 7 working days after dispatch from Monday to Friday, depending on your city.
4. How can I track my package?
- After dispatch, you can track your order either by using the track OLENS option on our website ( https://olens.shipway.com/track ) OR By receiving an SMS and email with the AWB number and courier company info.
You can then track the AWB number on the respective courier company's website:
- For Delhivery: Visit https://www.delhivery.com or contact customer support at 0124 671 9500 / contact@delhivery.com.
- For DTDC: Visit http://www.dtdc.in/ or contact customersupport@dtdc.com.
SHIPPING INFORMATION FOR INTERNATIONAL
1. Where do you ship to and what are the rates?
- We ship worldwide, and shipping is free for orders above $120( Except European Countries, Nepal & pakistan).
2. How long does delivery take?
- After dispatch delivery typically takes 10 to 15 days for most countries. We use Post OFFICE & ARAMAX for shipping. Please keep this delivery time in mind when placing your order.
3. Where can I track my package?
-Once your order is dispatched, you'll receive an SMS and email with the AWB number and courier company info. You can use this AWB number to track your package on the post office or ARAMAX website.
Note: For international shipments, please be aware that customs duty may be charged according to your country's policies. Custom duty should be paid by customer only
Yes, OLENS colored contact lenses are safe. O-Lens are made safety material with safety manufacturer company. And most 1day color is lens made PC material. This is very advanced material , safety and human friendly material.
Q2) What is the Graphic Diameter and base curve for these lenses?
Please check product detail page so you can check all lens detail about base curve and diameter.
Q3) How many lenses per box?
One Day disposable Contact Lens contains 5 or 10 pairs per box. 6Month & Monthly contact lenses contain 1 pair per box.
Q4) How long can i wear color contacts a day?
You can wear color contacts lenses for 4 to 8 hours a day.
But, it is totally depend on your eye condition. if you have not feeling good, then we recommend do not use wear.
Q5) Are OLENS support power (prescription) as well ?
Yes, we support all power lens. Please check product detail page. If there is only 0.00 option, then these lens is not supporting power lens.
Q6) how many times can I use it?
you can use it after opening till its duration period. If you are not opening you can keep it.
Q7) Is this lens support spherical or cylindrical?
OLENS is support only Spherical power. We support power till -8.00 except -0.75. please check each lens detail page, so that you can check supported power.
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Terms & Conditions
CANCELLATION, EXCHANGE & REFUND POLICY
ORDER CANCELLATION
1. Cancellation Before Dispatch : The Purchaser can cancel any order before dispatch by writing us on sales@o-lens.co.in (Mon-Fri, 9am to 5:30 pm IST) . OLENS India ensures refunds within 7-15 business days, with 2% + GST deduction of applicable transactional charges.
2. Cancellation After Dispatch :To cancel kindly write to us on sales@o-lens.co.in (Mon-Fri, 9am to 5:30 pm IST) . OLENS India will refund (2% + GST transactional charges deducted) once the order has been received back at the warehouse. The refund will be processed within 7- 15 business days after the cancellation request is duly processed by OLENS India.
"OLENS India offers a hassle-free FULL REFUND option for prepaid orders through COUPON CODE (complete order value), ensuring a convenient and valuable credit for future purchases."Coupon codes or reward points are intended for one-time use only and shall be treated as used even if you cancel the order. If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.
3. COD Cancellation:Out for Delivery COD cancellation needs to be canceled by providing OTP, sent to you on your registered mobile no. at the time of delivery.
EXCHANGE AND RETURN
4. Full Refund or No Cost Exchange claim will be processed for INCORRECT PRODUCT DELIVERY claimed within 3 days of receiving the order. Kindly write to us on sales@o-lens.co.in (Mon-Fri, 9am to 5:30 pm IST) with your order ID and product pictures( Note :- Please make sure the product remains in their original, unopened, or sealed condition for refund or return or exchange).
5. Exchange are acceptable for the factory-defect lens claimed within 7 days of delivery. Please note that any defective lenses must be returned before we can exchange them. Pickup & Re-shipping charges are to be borne by the customer which is Rs.160/- All Over India.OLENS India can assist with the exchange of damaged pairs. Kindly write an email to sales@o-lens.co.in with order details and pictures. If purchaser fails to report defection within 7 days after purchase at the offline store or after receipt of shipment of online order, then exchange/refund claim will not be accepted in any case.
A product can be exchanged only ONCE through the course of an order.
For Third Party Market Returns: Contact OLENS India H.Q. or any offline store who deals in OLENS within 7 days from the day of purchase.
We recommend our customers to not accept deliveries which are obviously damaged.
6. NO EXCHANGE/RETURN/REFUND WILL BE ACCEPTED IN THE FOLLOWING CASES :
👉 Damaged due to misuse & mishandling
👉 Product returned in used condition
👉 In case customer doesn't like the product 👉The powers customer have ordered are not suitable for the customer's eyes.(We recommend that you consult with your Eye Care Professional BEFORE ordering, as eyeglass power and contact lens power are different ) 👉 Items purchased or acquired through GIVEAWAYS and SALES, are not eligible for return ,exchange or refund 👉 Items purchased as part of the DAILY COMBO KIT are not eligible for return, exchange or refund
PLEASE NOTE IN SPECIAL CASES, IF RETURNS OR EXCHANGES ARE MADE AFTER 7 DAYS FROM PURCHASE, ARE ELIGIBLE FOR COUPON CODE ONLY.
If you have any questions or experience issues with the delivery, please don't hesitate to reach out to us via email at sales@o-lens.co.in.
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