Tips to Maintain Your O-Lens
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O-Lens

Tips to Maintain Your O-Lens

by O-LENS INDIA 17 Feb 2021

Whether you are using O-Lens to enhance your eye color, follow these tips to extend the life of your contact lenses and avoid infection.

Tips to Clean Your O-Lens

  • Make sure to wash and rinse your hands using a mild soap prior to handling your O-lens contacts. Your hands should be free of perfumes, oils, or lotions as the film can irritate your eyes or blur your vision.  
  • Pat your hands dry with a clean, lint-free towel.
  • All hair sprays should be used before you put in your contacts. Keeping your fingernails short and smooth will ensure that you won’t damage your lenses or scratch your eye.
  • You can put on your eye makeup after you apply your lenses. But make sure to take them out prior to removing your makeup.
  • Always use the disinfecting solution enzymatic cleaners, and eye drops recommended by your doctor. Not all eye products are safe for contact wearers.
  • Do not put tap water directly on your lenses. It may create a breeding ground for bugs that can cause an infection or mar your vision.

Correct Procedure to Cleans O-Lens

Gently rub O-Lens with your index finger in the palm of your other hand to remove surface build-up.

The lens case should be cleaned every time you use it using either sterile solution or hot tap water. You can air dry it and replace the case every 3 months.

Wear Your O-Lens Safely

  • Wear your O-Lens each day only as long as your doctor advises.
  • To make it easier to remember when to change your lenses, ask your doctor for a chart to track your schedule. You can make one for yourself too in case your doctor doesn’t provide it.
  • Don’t share your O-Lens especially used lenses. It can spread infections or particles.
  • Never sleep with your contacts in except when you are wearing extended-wear lenses. Your tears don’t bring enough oxygen to your eyes as when your eyelids are closed.
  • The tip of your solution bottles should not touch other surfaces, like your eyes, fingers or contacts as they can contaminate the solution.
  • Since contacts can make your eyes more light-sensitive, protect them with sunglasses that have total UV protection or a wide-brim hat when out in the sun.
  • Use a prescribed rewetting solution to keep your eyes moist.
  • In case your eye gets irritated, take your Lens Speak to your doctor about the problem before you put them on again. If you continue to wear them, your eye could get infected. Follow your doctor's instructions when you start to wear your lenses again to prevent an infection.
  • Visit your eye doctor right away in case of sudden vision loss, light flashes, eye pain, infection, swelling, unusual redness, blurred vision that doesn’t get better or irritation.
  • Don’t swim with your O-Lens in. Wearing goggles are better than nothing, but you may still get a serious infection if you wear contacts in a pool, or worse, in a lake.
Following all these tips will give you a good experience when you wear your O-Lens.
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ORDER CANCELLATION    

1. Cancellation Before Dispatch : The Purchaser can cancel any order before dispatch by writing us on sales@o-lens.co.in (Mon-Fri, 9am to 5:30 pm IST) . OLENS India ensures refunds within 7-15 business days, with 2% + GST deduction of applicable transactional charges.

2. Cancellation After Dispatch : To cancel kindly write to us on sales@o-lens.co.in (Mon-Fri, 9am to 5:30 pm IST) . OLENS India will refund (2% + GST transactional charges deducted) once the order has been received back at the warehouse. The refund will be processed within 7- 15 business days after the cancellation request is duly processed by OLENS India.

"OLENS India offers a hassle-free FULL REFUND option for prepaid orders through COUPON CODE (complete order value), ensuring a convenient and valuable credit for future purchases." Coupon codes or reward points are intended for one-time use only and shall be treated as used even if you cancel the order. If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.

3. COD Cancellation: Out for Delivery COD cancellation needs to be canceled by providing OTP, sent to you on your registered mobile no. at the time of delivery.

 

EXCHANGE AND RETURN  

4. Full Refund or No Cost Exchange claim will be processed for INCORRECT PRODUCT DELIVERY claimed within 3 days of receiving the order. Kindly write to us on sales@o-lens.co.in (Mon-Fri, 9am to 5:30 pm IST) with your order ID and product pictures ( Note :- Please make sure the product remains in their original, unopened, or sealed condition for refund or return or exchange).

5. Exchange are acceptable for the factory-defect lens claimed within 7 days of delivery. Please note that any defective lenses must be returned before we can exchange them. Pickup & Re-shipping charges are to be borne by the customer which is Rs.160/- All Over India. OLENS India can assist with the exchange of damaged pairs. Kindly write an email to sales@o-lens.co.in with order details and pictures. If purchaser fails to report defection within 7 days after purchase at the offline store or after receipt of shipment of online order, then exchange/refund claim will not be accepted in any case.

 A product can be exchanged only ONCE through the course of an order.  

For Third Party Market Returns: Contact OLENS India H.Q. or any offline store who deals in OLENS within 7 days from the day of purchase.

We recommend our customers to not accept deliveries which are obviously damaged.  

6. NO EXCHANGE/RETURN/REFUND WILL BE ACCEPTED IN THE FOLLOWING CASES :  

👉  Damaged due to misuse & mishandling

👉  Product returned in used condition

👉  In case customer doesn't like the product
👉  The powers customer have ordered are not suitable for the customer's eyes.(We recommend that you consult with your Eye Care Professional BEFORE ordering, as eyeglass power and contact lens power are different )
👉  Items purchased or acquired through GIVEAWAYS and SALES, are not eligible for return ,exchange or refund
👉  Items purchased as part of the DAILY COMBO KIT are not eligible for return, exchange or refund

 

PLEASE NOTE IN SPECIAL CASES, IF RETURNS OR EXCHANGES ARE MADE AFTER 7 DAYS FROM PURCHASE, ARE ELIGIBLE FOR COUPON CODE ONLY.
If you have any questions or experience issues with the delivery, please don't hesitate to reach out to us via email at sales@o-lens.co.in.
 
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